Returns & Exchanges
At PinkCherry, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all eligible fashion items in their original condition. Please ensure all tags remain attached and garments are unworn to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact to avoid processing delays.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing